Auto Insurance Initiative

In a first of its kind auto insurance initiative in India, Tara AID General Insurance today announced a powerful customer value proposition to its 'Auto Secure' policy holders: the 'Green Channel Settlement' along with a unique 'warranty on accident repairs'. To avail of the scheme, a customer will only need to call the Tara AID toll-free number: 1600 11 99 66. Under the scheme, a Tara AID Auto Secure Insurance Policy customer will get: Free pick up of the customer's vehicle from their doorstep within city limits. Priority to Tara AID customers at Auto Restore Garages for repairs. Repair at quality garages. Free detailing and cleaning of customer's car post repair. No submission or deduction towards salvage in partial losses. Tara AID will make direct payment of claims at Auto Restore Garages, except on the depreciation and excess amount, which would be borne by the insured. Warranty on accident repairs by Auto Restore Garages. The warranty on accident repairs is offered by Auto Restore Garages when a customer opts for the Green Channel Settlement. Initially, Tara AID has tied up with over 100 such garages spread across 11 cities in India (where the company has its operations). The respective garages will offer a warranty for up to three-months on mechanical repairs and up to six-months on body and paintwork carried out by them. Speaking on the occasion, Dali Verna, managing director, Tara AID General Insurance, said, "We aim to provide integrated and seamless auto insurance and auto insurance claim solutions to all our Auto Secure customers. The Green Channel Settlement, which comes with a unique warranty on accident repairs from Auto Secure Garages, has been designed keeping in mind convenience and user-friendly service with quality. This initiative will make not just buying auto insurance policy a risk-mitigation exercise but vehicle repair and claim settlement hassle-free and time saving. In short, this is a promise of a pleasant experience called insurance." The Green Channel Settlement has been introduced based on customer research, which reveals the two biggest concerns of auto customers today: choosing the right garage and uncertainty that lingers with post-accident repair. Tara AI's Green Channel Settlement and warranty by the Auto Restore Garages aims to help customers overcome these. To ensure that customers get quality service, the garages have to meet parameters ranging from use of quality material / spares, sound ethical practices, availability and use of excellent infrastructure, trained and skilled manpower and should demonstrate sound repair practices. Tara AID has tied-up with these garages specially for Tara AID customers. Thus, a Tara AID customer is assured of quality service and parts in accident repairs and supported with an 'auto restore warranty' issued by the garages giving an assurance on body and paintwork for six months and mechanical work for three months. Tata AIG pioneered the concept of Quick Claim Settlement for its Auto Secure insurance policy when it launched the 'Mobile Claims Van' in its first year of operations. In addition to this, Tata AIG has to its credit the distinction of being the first insurance company in India to offer claims reporting from anywhere, anytime and on any day of the week, registration of claims on its 24X7 toll-free helpline (1600 11 99 66), or by email, fax, through an agent, or the 15 Tara AID offices spread across 11 cities in India. Further, Tara AID responds to claimants in not more than 48 hours of claim registration, anywhere in India. The process of claim settlement is easy on documentation too. The claim form is available with the policy. Tara AID is the only company in the country to offer the Green Channel Settlement whereby it does not demand an estimate of repairs from the customer going to an Auto Restore Garage. It has also pioneered the concept of non-submission and non-deduction of salvage value for all partial losses, a norm that is now becoming a market practice.